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touch screen and gestures not working

Andy over 5 years ago

Hi,

the display of one year old vivomove HR watch is not working anymore.

Tap, swipe and double tap do not have any reaction.

Hard Reset is not possible.

Heart rate and sleep still gets recored and can be synced to Garmin connect.

Are there any tricks to get the touch screen and gestures working?

Any hints are welcome

Cheers

Andy

0 7500091 over 5 years ago

Hi, the same is happening to me and I've only had the watch for one month. Did you figure out how to fix it?

0 3835678 over 5 years ago

it's a big fraud this watch !! my screen subitly don't work at all too

0 3835678 over 5 years ago

Hi andy; have you found a solution?

I've buy this watch 2 months ago and subitly the screen don't work too! has somebody a solution?

0 Andy over 5 years ago in reply to 3835678

Hi,

you need to get in contact with Garmin support.

The support will send you an RMA number.

My watch has been replaced by Garmin.

Hope this works for you also.

Cheers Andy

0 6302837 over 5 years ago

Me too..... The agent I spoke with said that this had never happened before Clearly this is an ongoing issue. Mine cannot be resolved as it's no longer under warranty.

0 6302837 over 5 years ago in reply to 6302837

Fixed it!! At the back of the watch there is a small hole (kind of like to reset watches) I stuck something thin (needle) into the hole and the watch now has the digital info again!

+1 TAVance over 4 years ago in reply to 6302837

it takes a very thin wire or needle to fit the hole on the back but i confirm that this worked for me too. i used a single strand of the wiring from an old light fixture wire.

+1 Former Member over 4 years ago in reply to 6302837

Can you target it for me, I see 3 small hole and don't know which need to stuck for reset watches.

You can send me a picture with highlight the hole via [email protected]. Thank you so much.

0 ChrisSinfield1963 over 4 years ago in reply to Former Member

Hi, did this work for you? And did you find out which hole it is for the reset? I have exactly the same problem, screen unresponsive, watch works fine but nothing else!

+1 Jozibelle over 4 years ago in reply to ChrisSinfield1963

I used an earing - it was the hole on the left side of the heart rate monitor on the back of the watch. Hope it works for you!