This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Hour hand completely offset

Former Member over 6 years ago

The hour hand on my Vivomove HR is completely offset - for example, when the time is 9:30, the hour hand is already on the 10. Is this a warranty case?

0 Garmin-Kara over 6 years ago

Have you tried calibrating the watch hands? I have provided the link from the manual that provides the steps: https://www8.garmin.com/manuals/webhelp/vivomovehr/EN-US/GUID-B0403B71-622F-46E1-BD61-939200B0834F.html

If the device software is up to date and the device has been calibrated, the device may need to be exchanged. Please contact your local Product Support at support.garmin.com to set up the exchange.

0 Former Member over 6 years ago

Thanks, this solved the issue!

0 Former Member over 6 years ago

Every so often my hands get out of sync

0 Former Member over 6 years ago

I have had my hands get out of sync from time to time, this is unacceptable and does not make it a reliable time keeping watch. I want to love this and love the physical hands, but if the hands get out of sync then how can you rely on it, sending mine back and going for the fenix 5s instead. If you got to keep checking the hands are correct and even have to resync from time to time is not good enough.