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Vivofit Junior Unable to complete request. Verify your connection and try again

Former Member over 6 years ago

I bought my son the Vivofit junior and have not been able to get it to pair to my iPhone. I go through the steps, it recognises the Vicodin, and appears to pair the device. It moves to a new screen saying Connected! at the top and a message saying “we just need to complete your child’s profile and device settings to finish” with a spinning pin wheel, but then comes up with an error saying “unable to complete request. Verify your connection and try again”

this is has been driving me nuts.

please please please help. ciq.forums.garmin.com/.../1460858.jpg

0 Former Member over 5 years ago

I have exactly the same problem. Did you find a problem?

0 Former Member over 5 years ago

Solution! Not problem

0 Former Member over 5 years ago

So no solution yet?

0 Former Member over 5 years ago

Just bought one for my daughter for track and soccer. Should’ve checked here first. Would’ve gotten something different. Back to Amazon we go...

0 seilogramp over 5 years ago in reply to Former Member

Garmin doesn't typically respond to these issues on the forum. Suggest opening a support case via phone or chat at https://support.garmin.com/

Also see if this helps: vivofit jr. App Bluetooth Troubleshooting

0 Former Member over 5 years ago

So we just got our son a vivofit jnr 2 for his birthday, tried setting up on my wife's phone (iphone11) same error as you describe.. she also has issues with her own Garmin watch.

Then I downloaded the app on my phone (iphoneX) it connected straight away and I was able to complete the connection.

0 Former Member over 5 years ago in reply to Former Member

we have exactly the same issue. 2 out of 3 vivo fit jnr devices work seamlessly. 1 of them says it's linked to another account. Option is to reset it but upon selecting reset a message appears saying to 'verify your connection and try again'. We've tried removing the battery, pressing and holding the button etc etc. Deleting the app and re installing, deleting bluetooth pairing and re-pairing. Nothing!!

0 michael.schacht.hansen over 5 years ago

I'm having the same problem. I put in a support request. This is very frustrating and disappointing. Have had many Garming products over the years and thought I would get my son one for this birthday. I am hoping this is a temporary outage.

0 Former Member over 5 years ago

On the vívofit app on your phone go to settings and pair the device once again