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what does phone with a line through it mean?

Former Member
Former Member over 6 years ago
hello.
I recently got a Vivofit 4 (after my 3's clasp broke and I lost it...) I have followed all the steps in the set up guide and so far so good, except... instead of the weather widget display, I get a green phone with a red line through it. I haven't been able to find what this means anywhere, let alone how to fix it, and preferably get the weather to work... can anyone please help me? I could assume it means it can't connect to my phone? but I haven't had any issues with auto or manually syncing with connect. so not sure.
any help would be appreciated, thanks in advance.
  • Former Member
    0 Former Member over 6 years ago
    Anyone at all??
    I have emailed support but haven't even heard back from them =(
  • 0 over 6 years ago
    Is it paired correctly with your phone? Since your device needs data from your phone to get the weather, it could be trying to tell you something is wrong with the connection to your phone.

    ">vivofit 4 pairing with your smartphone">vivofit 4 pairing with your smartphone
  • Former Member
    0 Former Member over 6 years ago
    I thought it was. No errors with Bluetooth and I can sync both automatically and manually without any problems.
  • Former Member
    0 Former Member over 5 years ago

    I have the same problem. My weather widget disappeared and now have the phone with red line. It's all syncing perfectly.  Was there any answer?

    Thank you

  • Former Member
    0 Former Member over 5 years ago

    I have the same issue. Garmin, was there a reason or a fix for this?

  • Former Member
    0 Former Member over 5 years ago

    Hi I have the exact same problem. Any outcome or reasons this symptom is due to?

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I had this about a month ago, then I just suddenly got the weather widget back, all I do is sync it daily

  • Former Member
    0 Former Member over 5 years ago

    Same here.

    Come on, Garmin!

    If you're going to put an icon on the watch, then include it in your user manual.

  • Former Member
    0 Former Member over 5 years ago

    I had the same problem but all I did was pair it to a different device and pair it back to my phone and it fixed 

  • Former Member
    0 Former Member over 5 years ago in reply to seilogramp

    The phone with the slash through it (in place of the weather app) on my Vivofit 4 meant that my phone was not connected through Bluetooth to my phone, even though I had paired through the Garmin Connect app on my phone.  I simply shut off my phone's Bluetooth for a second and turned it back on, revealing the option to then pair my Vivofit 4. I held the button on the Vivofit until the WiFi looking icon came up and then it paired. The watch then showed the weather.