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Query on Garmin Exchange

Hi All,

I have a Garmin VivoActive 3 that has done me good service since Feb'2020.

However, the battery is now really struggling when I'm out walking. With the GPS enabled, I'm only getting 4-5 hours of battery life.

I can't find any approved ways of replacing the battery. Only the "Garmin Exchange" (https://support.garmin.com/en-GB/exchange/)

So, it's offering me a refurbished watch for around £100, which sounds ok.

However, it doesn't explain if the battery is new or what warranty is supplied.

So, is there anyone who has taken advantage of this offer and can comment on whether it resolves battery issues?

Many thanks,
Dave

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+1 seilogramp over 1 year ago

Garmin doesn't do battery replacement, only replacing the entire watch.

It's been a while, but I've received refurbished Garmins in the past. Their refurbished devices are certified and indistinguishable from new, including the battery. I would check with support regarding the warranty, as the vivoactive 3 is now 6 years since release date.

+1 MikeC_1 over 1 year ago in reply to seilogramp

You will get 90 days warranty.

I did this in April and am still getting good battery life from the replacement device.

Mike

0 9853987 over 1 year ago in reply to seilogramp

Thank you