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Stock Watch Band Causing Skin irritation

Cullen
over 1 year ago

Hi Garmin people.

I have the forerunner 945 and the watch band kills my skin. I don't think it's a rash. I think that the skin can't breath at all so it ends up killing the skin cells under the band.

Are there any suggested replacement bands? Seems like Garmin could design a better band that is more breathable. People wear these 24/7 so it's insane that they use this rubber/plastic band that is so tight your skin can't breath. 

Cullen

  • 0 over 1 year ago

    Check the threads to the right of this page. Many of us including me in the same situation were sent replacement watch bands for no charge by contacting Garmin support. 

    In my case my watch was out of warrantee by more than a year.

  • 0 over 1 year ago

    I'm the same. I've had mine for over a year and just a few weeks ago developed a rash but I think it's not the rubber strap, I thinks it's the metal buckle

  • 0 over 1 year ago in reply to pshare

    I've had my watch for less than a year but just started getting the rash a few weeks ago, it's quite unpleasant. I contacted Garmin support via the chat and they said that someone would be contacting me about this. Did they send you a new watch band of the same material or a nylon one?

  • 0 over 1 year ago in reply to 7782213

    No contact so far and I have not had time to chase them but will do in the next few days ;) I started cleaning it after every run but doesn't help :(

  • 0 over 1 year ago in reply to 7680251

    I had to do a phone call so they would send me a nylon band. The customer service guy was completely rude about it. Asked me many questions and acted like it was my fault. $800 watch...not sure I'll be going Garmin next time. I was taking it off during showers and alternating wrists... it was killing my skin on both wrists. The band doesn't breath.

  • +1 over 1 year ago

    We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/. If you feel that this issue warrants further discussion please reach out to Garmin Product Support via our Garmin Support Center.