This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 3 Heart rate stopped working.

I see a lot of question regarding this issue in here ,but no answer on solving this. Already toggled the WHR and even factory reset. Still not working . And the most annoying thing is you can't get any support. The chat is never working ,and when I call the support number no one answer (you wait until you had can't stay online anymore).

0 Garmin-Sara over 1 year ago

I recommend checking for available updates by connecting the watch to a computer and syncing with Garmin Express. If heart rate continues to not work, contact Product Support for further investigation.

0 3628138 over 1 year ago in reply to Garmin-Sara

Thank you Sara for your reply . I already tried your suggestion with no luck. Can you kindly advise on how to get support ? The chat is never available and the No one answer in the 1800 number . I am in Australia , is there another phone number I can try? Maybe NZ ? So far I waited up to 30 minutes on line before giving up

0 Garmin-Sara over 1 year ago in reply to 3628138

You can reach them here: I recommend using the email option and requesting a callback if phone lines are always busy.

Garmin Australia

Phone: 1-800-235- 822 Hours: Monday – Friday: 8:30am – 5pm EST

Email: [email protected]

You may also view this information online at https://support.garmin.com/en-AU/

Garmin New Zealand

0800 427 652

https://support.garmin.com/en-NZ/

Mon-Fri: 10:30am to 7:00pm (AEDST). Closed weekends and holidays.

For Auckland, NZ, branch location address and contact information, please visit: http://www.garmin.com/au/company/contact_us/