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Feedback from Garmin?

Wisi
over 2 years ago

I would like to ask if any of you have received feedback from Garmin before, or if Garmin is generally silent when it comes to feedback from a user, or actually not interested in feedback at all.

Regardless of the defect in a Garmin, Customer Service or Support Center always recommends paid replacement for a "recertified model". Is that the famous sustainability that Garmin talks about in its advertising?
Simply throwing away a watch whose battery is defective after 3 years or buying it new at the original price (the promotional price at the time) can probably not be sustainable. I also think it's a shame that Garmin tries hard to collect user data (=Garmin Connect), but if they have a problem with a product, they're left out in the cold.

I think for Garmin only the sale is important ...  Disappointed

Thanks in advance for any replies

  • 0 over 2 years ago

    I've had multiple instances of great support from Garmin over the years. One issue comes to mind years ago when my Vivoactive 1 would cause a blue screen on my desktop PC. I didn't ask for it but a support person took the initiative and called me to walk me through a solution.

    There were the odd times when I just received lazy template answers but I have a number of other examples of over and above service that I can share..

    This in North America BTW.

  • 0 over 2 years ago in reply to pshare

    Hi, thank you for your reply.
    I think there is a big difference in Garmin support between North America and Europe. It is hardly possible to reach a competent support employee here either by telephone or via the Internet. For several years, users have been reporting the battery drain on the Vivoactive3 in both the German and English forums. But there has never been a reaction from Garmin, only the users are helping each other.

    Good support looks different...

  • 0 over 2 years ago in reply to Wisi

    There are a couple of Garmin support people who visit the forum from time-to-time.

    However, because it's a user-to-user forum, you really can't count on Garmin reacting to forum posts.  

    They also tend to avoid making promises about when a issue will be resolved because that would just increase frustration if they're late.

    Until they actually solve a problem, the most they will say is that they're aware and are working on it.

    BTW, my VA3 was bought in July 2019 and my battery is still fine.