This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Blue/Green Triangle

My Vivoactive 3 has a triangle on the screen and keeps vibrating. I have tried turning it off by holding the power button for 10secs, but when i turn it back on it goes back to the screen and vibrates. I have tried plugging it in to the laptop, but it won't pick up that the device is connected.

Any other ideas?

0 pshare over 2 years ago

Copied from an old thread:

hold 15 seconds back button

wait for shut down

hold 2 seconds both buttons

wait for first vibration

release back button and hold menu button wait for second vibration release menu button Wait a minute or more until it restart

That is how I was able to reset to VA when it was frozen in the garmin logo Hope it could help you

Press to turn on with Logo -> Release then press and hold (quickly!)

Release when it vibrates 2 times, wait for 3rd vibration then press and hold until the 4th vibration

-----

EDIT:: THE button trick worked. But to add to it, after the 4th vibration, you need to release. Then there will be a 5th vibration and the unit rebooted fine. I did the updates again and everything is working fine now.

0 7568510 over 2 years ago in reply to pshare

HI

I don't think I can do this as the Vivoactive 3 has only one button (as far as I am aware)

0 pshare over 2 years ago in reply to 7568510

Sorry, I looked again. That was for my old VA1.

I graduated long ago to the VA3. If you don't find a less drastic solution, you can try a hard reset.

Hard Reset on vivoactive 3:

Press and hold the side button for 30+ seconds until the screen is completely blank
Leave off for a full minute
Press the side button again to power back on

0 7568510 over 2 years ago in reply to pshare

I tried that too and it didn't work. I contacted Garmin support who gave the following advice, that, after a few attempts worked.

*Power unit off *Turn the unit on with the Key *As soon as the display turns on, press and hold the key *After the unit vibrates twice, release the key *Wait for another vibration and press and hold the key *Wait for another vibration and then release the key *Wait for the watch to finish booting, it should go to the startup wizard

Thanks for your help

0 JasonP519 over 2 years ago in reply to 7568510

Timing is a little tricky to get but this did a factory reset and disrupted the boot loop problem. Now its locked up on a new screen...seems to be trying to connect to something. vivoactive 3 music 3 year old

0 moriori over 2 years ago in reply to 7568510

What "key" are you referring to? There's only one button on the Garmin Vivoactive 3....

0 moriori over 2 years ago

I had a VA 3 Music with green triangle, but no vibrating. The battery had "died" - ie no charge, and the green triangle appeared. I connected it to my computer overnight to charge and green triangle was still there this morning. I tried to clean the contacts of VA3 and charge cord. Plugged it back in - still nothing except the green triangle. So I held the button for about 30". It vibrated, went blank, then green triangle. Held button again. went blank, vibrated then screen showed that it was 85% charged. It is now charging properly and seems to be working. I guess just keep holding the button? and see if that helps...