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vivoactive 3 won't pair with iphone but did before

7079704
over 3 years ago

i took my new vivoactive 3 out of the box, paired it to my phone in seconds and it was perfect. around two hours later the watch froze. since then i've not been able to pair with my phone. i've plugged in to garmin express and found a new update, but that hasn't made a difference other than updating to the correct date!

i've deleted the mobile app, i've restarted the device, i've restarted the phone, turned bluetooth on and off. done all of the suggested troubleshooting options, but never get as far as being given the pairing code which i was given when i first switched it on. any help appreciated

  • 0 over 3 years ago

    I would suggest to contact Garmin Support. Have you tried to reset the watch (press the button until it shuts down) ? You can also try to factory reset it. 

  • 0 over 3 years ago

    Make sure to remove the watch from the Garmin Connect mobile app AND the phone's Bluetooth menu:

    How Do I Remove a Device From the Garmin Connect App?

    THEN, perform a hard reset of the watch:

    To perform a hard reset, press and hold the power button on your watch.  Ignore the "Power Off" question and the assistance alert (if applicable) on your watch, just continue holding the power button pressed down until the screen goes blank.  Once this occurs, you may release the button.  Allow the watch to sit powered off for a few seconds, then you may power it back on by pressing and releasing the power button.

    THEN, pair the watch:

    Instructions to Pair a Garmin Fitness Device to a Smartphone

    If those steps are not successful, you will need to reach out to your local Garmin Product Support directly.

    To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue.  Once you get far enough in the search, you will see (at the bottom of the page) some contact options, which may include Call, Chat, and Email.