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Burn under sensor - vivoactive 4s

I developed a burn/rash under the sensor/watch portion of my vivoactive 4s. Is there a way to prevent this? I've tried wearing the strap tighter as well as more loose. I've since switched to the opposite wrist, but see the start of a rash/burn developing there too. Any help/suggestions would be greatly appreciated.

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hhasert over 3 years ago in reply to 7063567 +1 verified

https://support.garmin.com/en-GB/?productID=643382&searchQuery=rash&tab=topics

You need to follow up in the link and end up with the option to call or chat. I always used the GB chat even though…

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0 hhasert over 3 years ago

Please contact Garmin support. All the threads regarding burns are always answered by that.

https://support.garmin.com/en-GB/

0 7063567 over 3 years ago in reply to hhasert

thanks for the reply - how do I contact support? On the support domain there are just questions and answers from what I can see. I'm based in South Africa, if that makes any difference?

+1 hhasert over 3 years ago in reply to 7063567

https://support.garmin.com/en-GB/?productID=643382&searchQuery=rash&tab=topics

You need to follow up in the link and end up with the option to call or chat. I always used the GB chat even though I live elsewhere. Just try to chat and tell them where you are located.