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Hat tip to Garmin support for replacing my 3 year old out of warranty Vivoactive 3 for a battery issue.

8762261
over 3 years ago

Since a recent software update my 3 year old Vivoactive 3's battery life dropped to less than a day.

I contacted support, they responded very quickly and after a few questions authorised a free replacement with a refurbished device.

I was amazed they would do that - I was fully expecting having to pay for a repair or buy a new watch.

Anyway I sent off my watch, and got the replacement a couple of days later.

The replacement looked brand new, with a new band (I didn't send my old one as they said only send the watch), and after a couple of days usage the battery life is massively better.

So well done Garmin! Amazingly quick response and the replacement is like having a new watch.

This is a completely different experence that I had trying to get a competitor to replace one of their fitness watches in warranty when the display failed and it wouldn't charge. I gave up in the end and bought my wife a Garmin watch instead.

  • 0 over 3 years ago

    Edit: post updated, Garmin have looked after me. Kudos for exemplary product support.

    Thanks, Rich.

  • 0 over 3 years ago

    Wow. I was searching for my issue here and found your post. My 3.5 year old watch is doing the same thing, battery lasts less than a day even with no GPS use. Chatted with support and they are also replacing mine!! Impressed with their support. So glad my whole family has Garmin watches.

  • 0 over 3 years ago in reply to thanirs

    Hi, which country are you from guys?

    I will try to reach out my country support again though ..

  • 0 over 3 years ago

    I reached out the French support today after they told me yesterday to call them to open a ticket. Well it was a really big joke: after waiting 8 min on the hotline, the operator said the service is close until january 3rd than I have to pay 110€ to send my watch to repair because it is not under warranty anymore (I bought my watch in 2018!!)

    They also said it takes 20 days minimum to do something!!

    you closed the threads about the killing battery issus and tell us to reach the support, is that your solution to ours problem?? we have to pay again for a mistake created by the 8.10 update?