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Vivoactive 3 music - Not syncing activities

Former Member over 4 years ago

Hello,

I have a vivoactive 3 music since Oct 2018 and I've been having problems to sync my activities everyday in the last 2 months.

I turn on the Bluetooth and it doesn't sync. So I need to remove my watch from the previously paired devices and pair it again, then it syncs automatically for the first time. The next day, I need to repeat this process...

Has anyone ever had the same problem?

Best regards,

Raissa.

0 9544108 over 4 years ago

I'm having these same problems. Did you find a fix?

0 Garmin-Isabella over 4 years ago in reply to 9544108

9544108 said:
I'm having these same problems. Did you find a fix?

Hello! Can I have you try to sync with Garmin Express to see if it will sync your data with Garmin Connect? Then afterwards see if syncing with the app works?

0 9544108 over 4 years ago in reply to Garmin-Isabella

The sync with Garmin Express works. Then it shows up on the app. But without Garmin Express (plugging into my computer), it doesn't load to app or Garmin Dashboard

0 Garmin-Isabella over 4 years ago in reply to 9544108

9544108 said:
The sync with Garmin Express works. Then it shows up on the app. But without Garmin Express (plugging into my computer), it doesn't load to app or Garmin Dashboard

Do you receive any kind of error message when syncing with the app?

0 9544108 over 4 years ago in reply to Garmin-Isabella

No error messages when syncing the app

0 Garmin-Isabella over 4 years ago in reply to 9544108

9544108 said:
No error messages when syncing the app

Can you let me know what the bluetooth software version is at on your watch? Also, what type of phone are you using?

0 9544108 over 4 years ago in reply to Garmin-Isabella

Samsung Galaxy 8+. bluetooth 5.0

0 Garmin-Isabella over 4 years ago in reply to 9544108

9544108 said:
Samsung Galaxy 8+. bluetooth 5.0

Okay, if syncing with Garmin Express didn't help and unpairing and re-pairing your watch with the app didn't help, our last option would be to remove the watch from the phone and then restore to defaults on the watch and re-pair with the phone afterwards. If this still does not help, please let me know.