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Watch Faces & App disappeared after charging

henochg
over 4 years ago

Usually I charge my phone in the wall but yesterday I charged it on my laptop.

After the charge all my watch faces and a hiking app are gone, does anyone know why this happened?

Also I can't seem to figure out how to get them back on the watch.

  • 0 over 4 years ago

    Hello! Did any other data disappear? Could your device have reset? Download Garmin Express on the computer and sync the device through there and if you can let me know if your apps come back. 

  • 0 over 4 years ago

    Hi, What other data would there be?.  Yeah I already did connect to Garmin express and synched it (multiple times) and nothing is happening. 

  • 0 over 4 years ago in reply to henochg

    Apologies, I am referring to steps and activities. Did everything on the watch go back to factory settings?

  • 0 over 4 years ago in reply to Garmin-AmberD

    I am not sure, how would I check that?

  • 0 over 4 years ago

    I have pretty similar problem with my FR245: often, when I charge my watch using computer, my watch face and its settings are gone. I need to re-install the watch face and do the settings again, which is really time consuming process... This is not an issue when I charge my watch using a battery bank. Seems like the garmin app on my laptop does some updates / sync and causes the problem.

    Any advise on how to keep my watch face and settings when charging the watch using laptop?

  • 0 over 3 years ago

    Hi All,

    I'm having the exact same issue.
    My watch was at 38%, and I decided to charge it using the USB in the car.
    When unplugging it my watch face are gone.

    If the watch resetted I don't know for sure, I haven't noticed any blinking. The steps I've done are still there and nothing seems to be missing except for the watch face.

    Any Assistance would be very welcome.

    Thank you.

  • 0 over 3 years ago

    I had a similar problem.  The watch faces disappeared and the preview of the faces were replaced with a green IQ logo.  Also the watch was refusing to charge, and would not sync.  I came up with the idea of rebooting it, and that fixed EVERYTHING!

  • 0 over 3 years ago in reply to 3814941

    While the IQ problem is similar, it is not the same problem. I haven't had the original problem of disappearing watch face for a while. However, now I've had the IQ issue quite a few times. I contacted Garmin and they told me to uninstall the watch face and then restart my watch. I, too, noticed just restarting the watch is sufficient to get rid of the problem.

    It's crazy how many different problems there are with these watches...