Hello,
I cant get my vivoactive 3 music to send my heart rate consistenly to my Garmin Edge 820, Edge 810 or PC.
If I start sending my HR in the settings the display of my vivoactive shows the HR and it looks like its transmitting. On all of my devices the vivoactive shows up as a HR sensor and the transmission works for a view minutes. After a while my device loses the connection and starts searching for a HR sensor. The display of my vivoactive however stays the same, I can see my HR and it looks like its sending. If I dont stop and then start sending my HR again, my device wont connect to my vivoactive for the rest of my training session. If I restart the transmission, my device picks up the vivoactive but loses connection again after a few minutes.
I have tried sending my HR to my Edge 820, Edge 810 and PC, all have the exact same connection problem.
List of what I have done (with Edge 820 as example for device):
- start Edge 820
- start HR transmission in settings of vivoactive 3 music, Edge 820 picks up vivoactive as HR sensor
- start training session on Edge 820, start riding my bike
- after a few minutes: Edge 820 shows no HR, vivoactive looks like its sending
- if I do nothing: Edge 820 records no HR for the rest of my training session
- if I restart sending HR in settings of vivoactive: Edge 820 picks up vivoactive as HR sensor but loses it again in a few minutes
What I have tried so far (Edge 820 as example again):
- restart vivoactive and Edge 820
- install newest software on vivoactive and Edge 820 with Garmin Connect App and Garmin Express
- reset vivoactive
- remove vivoactive as HR sensor from Edge 820, then adding it as HR sensor again
- first I thought my vivoactive isnt working properly (because I tried multiple devices and had the same problem every time). So I sent it to the repair shop and got a completely new vivoactive 3 music, but it has the exact same problem with the HR transmission
Here I have an example for the HR transmission just stopping. I tried restarting the HR transmission 5 times as you can see in the picture.
Am I doing something wrong? Is the vivoactive not compatible with all of my devices for HR transmission?
Thanks!