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Incorrect stair count, elevation, and pool swim lengths

Former Member over 5 years ago

I have had my Vivoactive 3 since it was introduced. It has worked perfectly until the last two updates. Needless to say I am extremely disappointed. While cycling or walking, the elevation gain is highly inaccurate giving at least 3 or 4 times the elevation gain. The stairs climbed sometimes goes as high as over 300 in a short walk with minimal elevation gain. While pool swimming with strokes other than free style, the length swam is doubled. Note that while choosing BIKE will riding in a car (with sunroof open) the elevation gain is correct. I have reset the watch and started over without any improvement.

PLEASE correct this!!!! SOON!!!!! If not corrected, I will be forced to switch my wearable brand. I am a loyal Garmin fan and own 5 Garmin Edge cycling computers and 3 Vivoactive watches.

0 Former Member over 5 years ago

Unfortunately it seems that Garmin has a tendency to just abandon their products and user base when it comes to issues like this. Complaints fall on blind eyes and deaf ears. I love the Vivoactive 3 Music but the fact that it has been a year since the floors/stairs tracking has been accurate is absolutely ridiculous to say the least.

0 Former Member over 5 years ago

I want to let everyone know that I have spoken with Garmin support via Chat twice. They were very helpful but they cannot offer a solution because there is none. Not that Ascent continues to increase while I am cycling down hill and on flat surfaces. You can see this after the field is added to a data screen.

Here are the things that I tried which made no difference.

Barometer Test

Factory Reset

Hard Reset

Clean the barameter port by soaking and then further cleaning with canned air

I am also having issues with keeping the watch synced with my I-phone. Sometimes I have to turn the phone off in order to get it to connect. The watch is becoming a brick quickly.

0 Former Member over 5 years ago in reply to Former Member

The support staff tries but there is nothing that can be done to correct this. The product keeps getting worse each day. I am going to bring out my old previous version, set it not to update, and give it a try.

0 Former Member over 5 years ago in reply to Former Member

That is clearly BS, as a software developer, I can tell that it is obviously a software bug - probably in the activity tracking part, because in normal mode the altitude handling is fine, but after 15-30 minutes of activity tracking, something messes up the altitude measurements. However I don't know what causes it - buffer overflow, buffer re-allocation or wild pointers or whatever...