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Vivoactive 3 screen is blank

Former Member
Former Member over 5 years ago

Hi
My vivoactive 3 screen in blank and the hard reset does not help. The lights on the back are still working at it vibrates when I try the hard reset but the screen is still blank

  • 0 over 5 years ago

    Can you sync? If so, it seems that your display may have failed.

    If so, tt probably won't work but one thing you can do is go into the device settings in Connect Mobile and play around with the display options. Maybe it will have a shock effect that will wake it up. Another thought is to install a CIQ watch face and see if that triggers something.

    Failing that, I'd definitely call garmin support who are usually excellent here in North America.

  • Former Member
    0 Former Member over 5 years ago in reply to pshare

    It starts to sync and then stops so can’t get to try and change the watch face. 
    have emailed garmin support Fingers crossedFingers crossed

    thanks 

  • 0 over 5 years ago in reply to Former Member

    You'll do much better if you call the (866) 429-9296 number if you're in NA.

  • 0 over 5 years ago in reply to Former Member

    For a faster response, I would recommend calling or chat - email is always lowest priority and may take forever (this is not just a Garmin thing but applies in general)