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My watch is not resetting or counting steps, it shows same total for past couple of days.

Former Member over 5 years ago

Same step count with no change from one day to next, tried switching off and on again but no difference, what could it be?

0 Former Member over 5 years ago

same for me, and steps dont sync in chalenges it says that i didnt sync from 16. march but i sync every day. it is anoying

0 pshare over 5 years ago in reply to Former Member

I've seen that happen when the watch's time is slightly out of sync. Could Daylight Savings Time be the cause? Have you done a GPS-based activity since then?

Also, if you typically sync with your phone, try using Express instead.

0 3988196 over 3 years ago

I had the same problem recently with my vivoactive4 watch. I tried everything from rebooting, to reseting my watch (with data deletion). I also deleted all data in my phone app. Nothing worked. Everytime I synced the device (even via the watch wifi menu), I got that same step count of a couple of days ago. A nightmare! The only thing that worked for me was to wipe out the whole data from the server. It can be done from the Connect app/more (3 dots down on the right of the main screen)/settings/profile & privacy/data/Storage & Processing and then tap on the "Opt Out & Delete Data". Of course you will loose everything and have to start over again, but this was the only thing that worked for me after many hours of trying to find the remedy. Such a shame to have such a bug on such a basic metric...Other than that I am very happy with the device in terms of hardware.