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Garmin Pay - Wallet empty - Card disappeared

Yesterday evening, I´ve payed successfully my beer at a local cinema.

Today I wanted to pay a meal at a supermarket (which I have done a dozend times). Starting the wallet on my watch says: "Your wallet is empty".
Started Connect Mobile shows no card in my wallet.
So I tried to reenter the card information on Connect Mobile on my Android. It was declined with "Card is already in your wallet".

Starting the wallet-app on the watch again, showed "Synchronizing Wallet" for a short period of time and afterwards still "Your wallet is empty".

There was only a Connect Mobile Update involved since yesterday and today. The card just disappeared, but still is somewhere, so I cant add it again.

Mobile: Huawei Honor 10 (EMUI 9.1.0 | Android 9)
Card: Vim Pay
Connect Mobile: 4.26

Also mentioned this on the Connect Mobile Android Forum.

Top Replies

7082996 over 5 years ago +1

Wait patiently. The same happened to me yesterday and the cards returned today (following the Garmin Connect app update - or not). This looks like something entirely on their side. Just too bad it makes…

All Replies

0 hhasert over 4 years ago in reply to Former Member

https://support.garmin.com/en-GB/?productID=571520&searchQuery=garmin%20pay&tab=topics

Yes, I use chat during business hours and sofar they were responsive.

0 hhasert over 4 years ago in reply to 7082996

Actually, the card is associated with your garmin account and it is managed both inside and outside Garmin. It should be 'discovered' by Garmin when you sync. If the 'outside' thinks it still exists, you cannot enroll a second time, so before you re-enroll you must make sure the old one was deleted. Hope this is clear without going into details how it works ;-)

0 Former Member over 4 years ago in reply to hhasert

It makes sense but as much as I try I can't find any option to remove a card. My Garmin Pay option takes me to a page that just shows my card with zero interactivity, the hamburger option only has 'add card' and 'supported cards'. No options to remove a card. Have searched the rest of the settings but nothing about Garmin pay - if I log into a browser do you think I might have more luck?

0 hhasert over 4 years ago in reply to Former Member

You should be able to click on the card to see details where you have the option to block or remove it.

0 Former Member over 4 years ago in reply to hhasert

That's what I would have thought but doesn't allow me to do anything when I touch it/swipe it/hold it all it does is flicker a circle like I'm trying to refresh the page. That's why I thought it might be an app glitch

0 hhasert over 4 years ago in reply to Former Member

What ? Glitches on Garmin software ? Not likely, hahahaha. Maybe wipe the data and cache on the connect app will help.

0 Former Member over 4 years ago in reply to hhasert

Unheard of huh lol

Tried that too no luck there either so might have to rely on the GB option. It's about all that's left at this point :(

0 pshare over 4 years ago in reply to Former Member

Try deleting the actual wallet from your account rather than just the card(s). Then create a new wallet and add cards. That has worked for me in the past.

0 hhasert over 4 years ago in reply to pshare

Not sure where to delete it when there is a card in it. On the other hand, you could try to enter through the device in Connect rather than the hamburger menu-> Garmin Pay. I see a different screen there to select the card.

0 pshare over 4 years ago in reply to hhasert

It used to be in the Garmin Devices menu but it seems to have disappeared. These were the instructions but may no longer be valid:

The steps below apply to the Garmin vívoactive 3 Music.

Open the Garmin Connect app.
Do one of the following:
- Android users: Tap the Menu icon (upper-left).
- Apple® iOS users: Tap More (lower-right).
Tap Garmin Devices.
Tap Garmin Pay.
Tap Delete Wallet.
Tap Delete.