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Good experience

7457844
over 5 years ago

Hey everyone,

I wanted to give some positive feedback as things work fairly well for me. All you can find in this forum is negative content, so I thought it would be fair to give my feedback as well. I don't want to downplay any issues you are struggling with, thought. 

I purchased my VA3 Music in august as a fairly unused refurbished. I am pretty thankful that everything works, as there seems to be no warranty service by Garmin on products like this. So far battery has never been an issue for me as I am getting roughly 4 days on it using SW 5.4 and standard wallpaper. Tracking works fine but for hr on arm-intensive workouts. Also payments have been almost seamless for me. One time it somehow didn't work any more but a SW reset fixed it till today. 

Today I noticed that Garmin even released a water tracking app so that this new functionality gets rolled out to VA3 and other devices as well. Good work on that and updates in general!

Only issue I really also had was skin irritation. I purchased the extremely pricy nylon band and since it is fine. BTW an I dependant testing agency in Germany (Stiftung Warentest) checked additives and softeners like BPA in a current Garmin watch and only gave it a mediocre grade. When I asked, they didn't want to tell what the issue was in detail. I could imagine it is in connection to the often posted irritations. 

  • 0 over 5 years ago

    My VA3m is also excellent. Battery is about 0.8% per hour with gps and bluetooth use, payments work, gps is fine 99% of the time, spotify and amazon music work fine (now), sync with GC is simple. Recent firmware seems less glitchy - it doesn't lose my widgets any longer. 

    Garmin supplied with me with a replacement strap part when it broke, with no quibbles. When I post questions to Garmin's support team they're very helpful.  Only the wifi issue remains but I can work around that with AES encryption instead of TKIP.

    Overall it was well worth the £200. 

  • 0 over 5 years ago

    One comment about warrantees on refurb products. I bought a refurb FR910XT about 3 years ago. It came with a 12 month warrantee. After about almost 2 years, the power button stopped working. Fortunately it was stuck in the on position so as long as I kept in the charger when not in use, I could still use it every day. I called support about it asking if there was a way to get the button to work. We tried some things without success and then Garmin sent me a replacement refurb at no extra cost despite the warrantee being long over.

    It's not the first time Garmin went above and beyond what they had to do for me.

  • 0 over 5 years ago in reply to pshare

    Thanks for the insight. I also have 1 year warranty by the reseller but after 6 months i have to prove that the fault was there in the first place. That is kind of hard. Good to see that Garmin still offers some solutions.

    As I am still a student I have to make price sensitive desicions. I also believe it is good to get returned items back to customers instead of trashing them. Lenovo and Bose can look up the production date and just give warrany from then on. I wish this was the case here as well. 

  • 0 over 5 years ago in reply to 7457844

    I would ignore the reseller and contact Garmin directly. If anyone will go above and beyond, it will be them. I didn't buy my refurb FR910XT from Garmin directly but they stepped up.