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Garmin pay stopped working

I only occasionally use my VA3 Music to pay for things. Yesterday, it told me there is no card connected. I assume that is due to a software update or card expiring or something. Today, I tried to add a card using the Android Phone App. The wallet screen tells me that there are no Garmin devices connected. This is clearly incorrect as the home screen shows the watch and I can sync the watch. But, every time I try to add a card the wallet screen says there is no phone? Anyone else experience this and have a solution.

0 pshare over 5 years ago

There are a number of threads about this in the VA3 forum from last week and before.

Bottom line for me was to delete the app's cache, uninstall GCM and reinstall. After that, it's been working fine for me.

0 LMFChicago over 5 years ago

Thanks. I did a search and did not see a similar issue before I posted. That said, deleting the watch and reconnecting from start seems to have fixed it.

0 Former Member over 5 years ago

I have the same problem, but I reinstalled Garmin Connect due to this problem. After reinstall I wanted to add the card again but Garmin says it can't add the card. The bank added the card and is ready to activate, but activation is also not possible. I tried clearing the cache, reinstall Garmin, disconnect Vivoactive 3.... no succes. Any ideas?

0 pshare over 5 years ago in reply to Former Member

Can you try it in iOS or another Android device?

0 Former Member over 5 years ago in reply to pshare

I fixed the problem. I downloaded Garmin Connect 4.22 from APKmirror. Uninstalled the 4.24.1, disconnect Vivoactive 3 from BT. Reboot. Installed 4.22 and added de watch. Then added the bankcard and activated. Overnight Garmin updated the software again to 4.24.1 and the watch still works with Garmin Pay.

0 pshare over 5 years ago in reply to Former Member

Congrats! I always thought of Garmin Pay as a secondary feature but I'm finding that I'm using it more and more.

0 Former Member over 5 years ago in reply to Former Member

thanks, it works. will see how long :D :D

0 Former Member over 5 years ago in reply to Former Member

Still works fine here