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Pace and distance accuracy wrong after last update

Former Member over 5 years ago

Hello,

I'm having problems with my Vivoactive 3 after the last update. Mu GPS does not calculate my pace nad distance correctly anymore. Supposedly i walk faster than i run. :) If i speed up, the pace slows down. I've already accepted that the wrist HR is incorrect and use a strap HRM for workouts, but now the distance/pace thing is very disturbing and messes up my walks/runs. If i stop and sit down for 5 minutes, the km keep on running on their own, even though i'm not moving.
If i don't use GPS, for example use walk/run indoors, it's the same as with GPS, even worse. Anyone else having these problems? Not a nice suprise for a 300 EUR worth watch. (: Have owned it since the begginning of the year and more and more problems keep adding, making it impossible to love my watch anymore. :(

0 Former Member over 5 years ago

Same problem for me. Im gonna contact garmin. Have u contacted them?

0 Former Member over 5 years ago

Same problem for me. Have u contacted garmin? I will shortly..

0 Former Member over 5 years ago

SUCCESS! check the settings...even though the watch is in metric, the new update defaults the pace to imperial. You have to go to settings and change manually to km.:-)

0 Former Member over 5 years ago

Hello,

I am having the same problem. I started running again two weeks ago after 2 months without running. The first time I ran with my boyfriend, and although we ran at different paces, we did the same distance. He used a Samsung Galaxy Watch and it recorded 4.170km while my VA3 music recorded around 4km. I found it weird. In the following workouts, I found that the pace watch recorded is lower than my actual pace. I know I am running slower than before but I am sure I am not running that slow.

I reset the watch and the same thing is happening. Now, after reading other posts, I changed GPS to GPS+GALILEO and Data Recording to every second instead of Smart and I will check how it does next time I run. If this keeps happening I will contact Garmin.

0 Former Member over 5 years ago in reply to Former Member

H there, I have just recently bought the VA3 and on my first few runs noticed the exact same problems. I have just changed the GPS settings as you have mentioned and will see if it makes a difference on my next run - can I ask if it made a difference for you?

Thank you!

0 Former Member over 5 years ago in reply to Former Member

Hi- I'm having the same problem with my vivo now- it has worked great for 2 months and now my pace and distance completely wrong..plus when I pause it...and then try to start again it starts acting strange! How did you fix it...in the watch settings ???

0 Former Member over 5 years ago

I have a problem with the cycling speed, settings are all set in metric, but it shows my speed in miles per hour. Distance is shown in kilometers.

0 hhasert over 5 years ago in reply to Former Member

On the watch : > system-> units-> pace/speed can be set to Km.

0 Former Member over 5 years ago in reply to hhasert

Awesome! Thank you!