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Activity data lost

I completed my first half marathon on Sunday and at the end paused the recording whilst being given medals, bananas etc. When I looked at the screen less than 2 minutes later the activity had gone as if it had never been recorded. I contacted support and spoke to Charlie today to be told it's hard luck it's gone. Why is it this watch can record any minor activity I do such as walking across the park to get to the coffee shop, after my half marathon but not automatically record and save something I obviously deliberately recorded. Looking on line you were alerted to this problem over 2 years ago but have done nothing about it. When will you be fixing this? I am devastated to have lost this data and now can't trust the watch which makes it a bit pointless.

  • Former Member
    0 Former Member over 5 years ago

    1) you are not adressing Garmin here, you are adressing Garmin users.

    2) Devastated.. REALLY? Not sure how long you have had your Garmin but if not long get used to being devastated.

    3)  Garnin is a very pig-headed company and it is very unlikely they will make  design changes to functionalty that causes customer to lose data unless  a very large % of customer  return watch and not put up with bad design and or buggy software.