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Battery drain issue with 6.90

Former Member over 5 years ago

Anyone can see from taking a quick glance at the forum, that there is an issue related to battery life/drain with software version 6.90.

Is Garmin going to admit there is an issue and try and resolve it?

So far my experience with Garmins customer service has been terrible, especially when compared to the level of customer service I received from Fitbit when I had an issue with my Versa.

Top Replies

ANDYB56 over 5 years ago +1

I reported mine to Garmin, sent over files and absolutely nothing back, they are a complete joke.

All Replies

0 ANDYB56 over 5 years ago

I reported mine to Garmin, sent over files and absolutely nothing back, they are a complete joke.

0 Gadams99 over 5 years ago in reply to ANDYB56

I had no issues with support. I too had severe battery drain . It happened about two weeks after the last update. They had me try a few things. When that didn’t work they said they would send out a replacement

0 Steph B over 5 years ago in reply to Gadams99

Did you have to wait for them to get the return of your old watch?

I have a Fitbit Charge 2 which has had replaced 2 or 3 times - they just sent out a new replacement and did not have to return them

0 Gadams99 over 5 years ago in reply to Steph B

No I paid for the refurbished one up front and they will credit me back once they get my old watch back. That way I don’t have to be without a watch for a week or more

0 ANDYB56 over 5 years ago in reply to ANDYB56

This is the last Garmin product I'm going to buy, I use their Edge products on the bike, after this episode I'll be switching to Wahoo and look for an alternate watch, fed up of Garmin.

0 drh329 over 5 years ago in reply to Gadams99

Wish they offered this to me, instead I sent mine in and I am using my old vivoactive HR (while I wait) which sucks but battery life is awsome.