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Vivoactive 3 Music frozen on update icon

Former Member over 5 years ago

Hi - So I'm stuck on what I believe is the update icon. (Cog/gear with downward arrow in middle) and even with a 15 second reset, the progress bar moves about 1 fifth of the bar then halts in the same spot. It won't go any further after numerous attempts. iOS app cannot see the watch to sync and the PC did recognise it once on the Garmin Express app when it was plugged in by USB, but it said the servers were down so it couldn't connect. Now it doesn't see it.

Screen continues to display the update logo. Any suggestions gratefully received.

Top Replies

hhasert over 5 years ago +1

Try to connect it to a computer. If you see the device as a drive, see if you can remove the GUPDATE.GCD file from the /garmin directory. It (the update file) might be corrupt. It will try to update again…

All Replies

0 Former Member over 5 years ago

I'm having the same issue and I just bought it. How did you manage to solve it?

0 hhasert over 5 years ago

Try to connect it to a computer. If you see the device as a drive, see if you can remove the GUPDATE.GCD file from the /garmin directory. It (the update file) might be corrupt. It will try to update again if it is able to start (hopefully with a working update)

If it does not start/work, you can try to load the beta 5.13 into the garmin directory.

0 Former Member over 5 years ago in reply to hhasert

Thanks for your help. Luckily, I went to the shop where I bought it and they replaced it with a brand new one. This time it didn't get stuck while updating the software. Not sure if there was something wrong with the other device since I only switched it on yesterday. If it happens any other time (hopr not) I'll know what to do

0 Former Member over 5 years ago in reply to Former Member

Hi. For me, the device could not be reset and remained stuck with this error. I had to replace the device by sending it to Garmin. Regrettably, I did not have a great experience here especially when compared to other replacement services. I had to send off the device and was advised it would take 14 days to replace. 14 days passed and when I called to chase it, I was told my exact model style/colour was not available for a further 4 weeks and was asked if I would accept a different style. Garmin need to work on their turnaround time and communication. Just send an immediate replacement instead of making customers wait so long. Especially frustrating given the nature of use of wearable/fitness devices.

0 Former Member over 4 years ago

In addition to this, i'd like to add the Garmin has the worst after sales i have ever experienced in relation to anything. Because they have a captive audience they think they can get away with it. I have owned a number of Garmin devices. Wearable and bike mounted GPS's all of which have gone wrong. All have received awful customer service... eventually. Most recently I have also owned a Tacx smart turbo trainer. Had i realised it was made by Garmin, i wouldn't have bothered. I was sat in my garage (boxed and unused) until the Coronavirus lockdown, I decided to give it a go. 5 hours of use before it broke. Slow service from Garmin eventually came to the conclusion that despite it's lack of use, nothing can be done.

All i can say now is:

DO NOT BUY GARMIN PRODUCTS.

I no longer buy them and recommend the same to others.