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My daily steps will not reset and my day data will not reset to zero for a new day. It is still counting, but not starting over daily. Why?

Former Member
Former Member

Daily Steps Issue

  • Former Member
    0 Former Member over 5 years ago

    I'm having the exact same issue and was told to completely turn off device for awhile then turn it back on and it will reset at midnight. It seemed to work then a day later the same thing happened. So not sure what the long term fix is ....so frustrating 

  • Former Member
    0 Former Member over 5 years ago

    I'm having the exact same issue and was told to completely turn off device for awhile then turn it back on and it will reset at midnight. It seemed to work then a day later the same thing happened. So not sure what the long term fix is ....so frustrating 

  • Former Member
    0 Former Member over 5 years ago

    I'm having the exact same issue and was told to completely turn off device for awhile then turn it back on and it will reset at midnight. It seemed to work then a day later the same thing happened. So not sure what the long term fix is ....so frustrating 

  • It really sounds like you have time zone issue. Make sure they are correct in every link of the chain including your PC, web Connect User and Device settings, your phone settings, and that the time on your device is automatically set.

  • I'm having the same issue, garmin vivoactive4s steps don't change at midnight but half way through the day. I don't think  it can  be a time zone because its set to the phone.  Extremely frustrating.

  • Former Member
    0 Former Member over 4 years ago

    My Vivo3M started having this issue today, very frustrating! I rebooted the watch and my phone, neither corrected the problem. I doubt it's a time zone thing, ally my connections (watch, PC, and phone) are the same zone. 

  • Is your profile in web Connect and also the time zone settings on the web for the device also set to the right time zone? Keep in mind that the web overwrites the phone which overwrites the device.

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    Same watch same problem. My watch/Garmin connect is telling me, that I walked 18000steps at 12pm today and it doesn't show anything for yesterday