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Vivoactive 3 battery drain

My wife's V3 (14 months old) has been draining battery from 100 to 0 in 2 days. The watch battery has been fully drained and fully recharged a couple of times already. I also did a full reset and she has not been using any 3rd party apps. The battery used to last 7 days. Her activity and the use of GPS has been the same.

I chatted with Support this morning and they told me that they will exchange it for $49 (refurb device with 90-day warranty). Has anyone run into this and found a solution? I don't know if this is software or hardware related and the support agent seems to think it's hardware related. We also have two other V3 devices in our family and I am concerned about the durability of the watch. Thanks.