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Blank screen, unable to use my watch anymore

Former Member over 6 years ago

Hello everyone,

So I woke up today with a watch which appears to no longer function properly. The screen is blank, when I press on it the backlight still lights up, but other than that, I see no watchface and nothing. The watch apparently also stopped tracking my sleep in the middle of the night, which I assume it stopped functioning. When I hook it up to Garmin Express, it still seems to connect. So I suspect the screen may be broken.

But before I request an RMA from Amazon, I'm asking if this may be in any way resolved right now, which is the preferable alternative. I've been meaning to try a factory reset, but the official guides say to go into the settings menu of the watch, which is impossible for me.

Thank you in advance for your help!

0 Former Member over 6 years ago

Hello everyone,

So I woke up today with a watch which appears to no longer function properly. The screen is blank, when I press on it the backlight still lights up, but other than that, I see no watchface and nothing. The watch apparently also stopped tracking my sleep in the middle of the night, which I assume it stopped functioning. When I hook it up to Garmin Express, it still seems to connect. So I suspect the screen may be broken.

But before I request an RMA from Amazon, I'm asking if this may be in any way resolved right now, which is the preferable alternative. I've been meaning to try a factory reset, but the official guides say to go into the settings menu of the watch, which is impossible for me.

Thank you in advance for your help!

Press and hold the only button until it vibrates (like 10 seconds). This will cause the watch to turn off resetting it without losing your settings and data. Then turn it off. It's probably just hung and this will fix it.

0 7833944 over 3 years ago

I have run into the same issue. Did you find resolution to this?

0 8900911 over 2 years ago in reply to Former Member

Didn't work any other suggestion

0 Garmin-Sierra over 2 years ago in reply to 8900911

8900911

If forcing it off and turning it back on doesn't work, please contact your local Product Support team:

Garmin Product Support