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Does Wifi work for anyone?

rconradharris
over 7 years ago
Just got a Vivoactive 3 Music, updated the firmware to the latest, and haven't been able to get the Wifi to work at all.

It's able to see the networks just fine, but when it tries to actually connect, I'm seeing a 'Connection Failed'.

I've tried three different router types:

1) Apple Airport Extreme
2) D-Link
3) Apple iPhone 8 in Personal Hotspot Mode

I've also tried with and without WPA password protection. Unfortunately neither is working.

I have a 645 Music and the Wifi works okay, so I don't think there's anything wrong with my setup (e.g. multi-path interference etc).
  • 0 over 7 years ago
    Did you set up wifi on the watch, with GE, or from your phone? Music when you tried to connect?
  • 0 over 7 years ago
    Did you set up wifi on the watch, with GE, or from your phone? Music when you tried to connect?


    Wifi setup was done from the phone.
  • Former Member
    0 Former Member over 7 years ago
    Same here tried both at watch and on PC

    Settings>Wifi>Connect to Wifi>Searching for Wifi Network>Network Error Try Again Later


    Edit : I Heart Music searches for Wifi and I get same Error Try Again Later
  • Former Member
    0 Former Member over 7 years ago
    If I look at the Wifi Router Table I can see the MAC Address pop up it transmits/Receives info and shows an uptime of about 40 seconds the it disconnects
  • 0 over 7 years ago
    Just bought yesterday. Mine can't find Wifi networks, either.
  • 0 over 7 years ago
    Should I contact Facebook and start a ticket on the issue? My old Garmin world ands as soon as I walked into the dose after a run. This one syncs a soon as it is near my phone.
  • 0 over 7 years ago
    It doesn't work for me either. Wierdly if I hit the test connection button in the connect app the watch says it can connect to the network but trying from the watch results in a connection error try again later message.
  • 0 over 7 years ago
    This issue has been escalated to our engineering team and is actively being worked on. I will add each user from this thread to our open ticket as a user impacted. All this really means is that you will receive an email when this is resolved. We will also post in this thread when this issue has been resolved, but these are two different systems so you will see separate responses.

    If you do not wish to be added to this ticket please reply to this thread and say that you would like to opt out of that communication. Thank you all for your patience and continued discussion.
  • 0 over 7 years ago
    Thanks Blake, do they have an ETA? Happy to beta test if that helps.

    Matt
  • 0 over 7 years ago
    MrMatt I unfortunately do not have a timeline or a beta to share. The priority on this ticket was raised even one more level today so I hope to have good news very soon, although nothing will be ready going into the weekend, regrettably.

    Any users who are seeing this, if you could post what method you used to add the network to your watch, like GCM or Garmin Express, this would also help us track down the cause and resolve it quicker. We are able to reproduce this internally, but additional information from all of you will only help us. Thank you in advance.