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Open support requests

Former Member over 7 years ago

Just want to know if anyone has open support tickets relating to HR Broadcast / Sensor dropouts or Garmin Pay?

I received a message advising that there are no support tickets about these issues. Surely this is inaccurate?

0 Former Member over 7 years ago

Yes - customer service is unaware of any issues with this watch.

0 Former Member over 7 years ago

I have an open ticket for sensor dropout, footpod and ohr.

Just had and responded to a request from Garmin support for a copy of a recent (post 3.3) .fit file showing the dropouts.

0 Superkg over 7 years ago

Me too on the sensor dropouts. Support wanted me to do a "restore defaults" since upgrading to 3.30. (little confidence but worth shot). Saved the Garmin folder before the restore in case that doesn't work. According to them, first person to report this issue. LOL.

0 Former Member over 7 years ago

I opened a ticket on the 28th.

Please get yourselves added to the ticket by contacting customer support.

They sent the ticket to the developers.

PSC-2781 << Reference ID: 11217035K1 >> <Q#:1000352>

0 Ladybug_88 over 7 years ago

Yes (amongst other issues) and they have been less than helpful. Got told to restart it after I had just completely reset it.