Non-replaceable battery?

Can it be replace by factory?

Because of that, my new watch ist not from Garmin any more.
Tried two different batteries from ebay, all of those will only have enough power for one day.

But: Estimated battery capacity is 160 mAh, measured capacity is between 130 and 140 mAh.
So I think not the battery is the problem - either software or design problem.

Please use the link below to read more about our recycling and sustainability policies and procedures:

https://www.garmin.com/en-US/sustainability/environment/

Hi Kevin, sorry - I really don't care about those policies and procedures. They seem to be created to find an excuse for your technical problems.

Fact is: In all cases, the duration that the battery holds drops in a very short timeframe from "many days" to "under a day". This looks like a design problem - or - what I expect - a software bug. There seems to be a background task running and burning battery. I will try to get my hands on a fully working clock and try to prove it.
If that happens, you charge the customer with about 80% of the price of a new watch for a refurbished watch. That is way to much.

A normal battery can be charged about 1000 times. So if we estimate to charge it every 2 days, we will need about 180 charges a year. So after about 5 years, the battery should be down. If you would then offer a replacement battery and a replacement service (for those who need it), it would be all ok and everybody can life with it.

The way you do it - charging way to much and hiding the reason for the problems - that is the wrong way.

You have very good products but for now I am using the products of an other company although I don't like them. 

Dunkelzahn said:

I really don't care about those policies and procedures.

Understood, but Kevin was replying to lesterbsb's post...

lesterbsb said:

That is a complete lack of environmental responsibility, unnecessarily generating electronic waste

And that is also what I reply to. They have a design issue in their watches - and that is the problem. If they then offer a "repair" for about 80% of the original price - who will take it? Who will even find that little offer and not just dump the watch as trash? Most of that design errors will land in the waste dump - and that is NOT environmental responsibility.
Environmental responsibility would be to find the design error, communicate that to the customers and bring better watches with guaranteed battery life next time.
If they have not that many problems - they could offer a repair service at a reasonable price. If they have many of those errors, they need to hide them somehow - and that is what they are doing at the moment. At least for me it looks like that.

I just bought a new vivoactive 3 and I will try to compare the battery life on both watches. Then I will swap the battery and we will see if the problem stays at the watch or travels with the battery.

EDIT: One more thing: I replaced the battery myself - and I know what I am doing, I am in computer business since 40 years and earning my money with it. They will not help me on that problem and they don't want the watch back because I opened it. How can that be if the care about environmental issues?

Hello Dunkelzahn, you´ve got the idea of my complaint. That is exactly what I meant by posting on this thread. At least we´d make people think twice before buying a gadget that could not be fixed or have its battery replaced for a reasonable price.

Actually this IS possible. on a scale of 1-10 id say its about a 6 on difficulty but with the right tools and patience it can be done .. problem is after reading a lot of threads from these forums I'm almost totally convinced that Garmin pushes updates for the SOLE PURPOSE to drain the battery so people will buy a new watchs probably from the Venu series. the VA3 and VA3M are 'OLD' devices cant have you holding onto them forever no can we....