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Watch Pin Lug

Last night I took off my watch band to test the quick release watch pins and a little silver lug fell out of one of the watch pin holes and into the carpet and lost forever...

Now one of the pins on my watch is loose as the hole without the lug is a couple of mm larger than the end of the pin and I am worried the band will fall off or the pin will bend.

Does anyone know what these little watch pin lugs are actually called and if replacements can be purchased form a watch repairer or from Garmin?

Also, be careful when removing the band as these lugs seem to fall out very easily....

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0 Blake-Garmin over 7 years ago

SAHO This isn't currently a replaceable part that can be sent out but we can offer warranty exchanges for this issue. Please reach out to your local support channel for assistance.

0 Ladybug_88 over 7 years ago

I just had this happen today. I'm grateful that Garmin is willing to exchange the watch. It's just a little sad such a small part has you replace the whole thing!

0 Garmin-Blake over 7 years ago

Ladybug_88 I understand the frustration with this but this is our current solution.

0 Former Member over 5 years ago in reply to Garmin-Blake

Hi Blake, Im having the same issue, but I bought my watch in US and live in Brazil, can you exchange my watch here in Brazil as well?

Thank you very much.

0 HerrRiebmann over 5 years ago

After exactly 2 years (purchased end of october 2017) my thingy´s are also falling out.

I can press them back in, but changing the band will pull them out again 1/5 cases. The first time reassembling the lug it "clicked" in, which got less, as often you put it back in.
My warrenty is off, I expect. So I guess I will have to glue them in or something.

Me having a band for work and sport, so I change it several times a week. I have to be very attentive, not loosing this tiny part.

0 6614855 over 5 years ago in reply to Blake-Garmin

Garmin, this is 2 years old, but is it still the case? My lug has gone missing in my vivoactive 3 and my bands will no longer stay in place or attached.

0 Former Member over 5 years ago

My lug fell out as well. I’ve had my watch 4 days! Is there a solution for this? I don’t trust my band to stay on now.

0 Gadams99 over 5 years ago in reply to Former Member

You will have to phone support. The same thing happened to my wife. They will send out a replacement

0 Former Member over 5 years ago

guys this really needs to be sorted. I tried to take my watch back to the dealer, but they say my watch will be away for 3 to 4 weeks. There is no way I can be without the watch for so long. GARMIN,come on, you CAN send us replacement lugs. I am willing to glue them in place myself

0 Gadams99 over 5 years ago in reply to Former Member

When it happened to my wife. I gave them a credit card number. They sent out a replacement right away. I was credited back the money when they received the defective watch. I’ve had to do it with mine too