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Since update, activities not saving

My watch updated on Sunday.

Since then it has failed to save my activities.

I have switched off and reset, works for a bit. I put an activity on (say walking) and it saves, next day failed to save again.

I have chrome so xant download Garmin express

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Garmin-Sara over 3 years ago +1 verified

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently…

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0 CindiL over 3 years ago

See this:

https://forums.garmin.com/sports-fitness/healthandwellness/f/venu/305563/new-public-beta-for-venu---sw-7-20

+1 Garmin-Sara over 3 years ago

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently been released to 60% of users as of the time of this post. To update your watch you can do the following:

Power your watch off and then on using the button on the upper right
Sync with Garmin Express. See FAQ https://support.garmin.com/?faq=IB1TjAKZso2F6mKr3hYqy9 for instructions to download and install Garmin Express
After you sync your watch, software version 7.20 will be installed and you should no longer experience the issue of your watch no longer syncing, Connect IQ watch faces no longer displaying, or activities no longer saving.

Please Note: if you do not have a computer to install the update right away it will get pushed to the Garmin Connect app and to your watch in the background. Since there is not a way to force the update using the Garmin Connect app the process is a bit slower. Once the update has been pushed over in the background you should get a prompt on the watch to install the update.

For updates on when the 7.20 Update will be released to 100% of users please refer to: https://forums.garmin.com/sports-fitness/healthandwellness/f/venu/305665/venu-software-update---7-20