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Intensity minutes missing on venu

Suddenly intensity minutes is missing off my venu. Heart rate detected but no intensity recorded. Was working last week. Any tips to get it back on?!?

0 CindiL over 3 years ago

It resets each week and doesn’t re-appear until you meet the thresholds you setup in the app. In the Connect app, go to your device, then “activity tracking” then scroll down, if you have “heart rate zones” turned on then you should see zones you have set for Moderate and Vigorous Activities.

0 3437792 over 3 years ago in reply to CindiL

I have met the threshold according to my heart rate during exercise several times per week yet it no longer appears.

0 CindiL over 3 years ago in reply to 3437792

So they show up in the app, just not on the watch? If so, go to the screen you normally see them on, like for me its “my day”, long press the B button, tap “settings”, you can turn on and off what you see on that screen such as intensity minutes, timed activities, steps, calories and hydration.