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Garmin Venu bricked after 6.20 Update

This morning, I woke up to see the time, my resting HR, basically the things I do every morning before I step out of bed.

I received the notification that during my sleep, the software was updated to 6.20.

Now, i cannot scroll on my device, no buttons are working, green sensors are okay, but I cant do anything.

Logged onto Garmin Connect, device not synced. I cant switch off the device because the touch screen is not working.

I reside in South Africa, how do I get this resolved?

Thanks

0 Garmin-AmberD over 3 years ago

Hello! Can you plug the device into the computer and see if it will allow you to sync Garmin Connect through Garmin Express. If you can not, leave the device plugged into the computer and hold the power button for 45 seconds. If this does not correct the issue, I will need you to reach out to your local Garmin Support.