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Venu Not Charging issue after 6.10 update

4258433
over 3 years ago

Hi, My Venu will not charge.  When this has happened in the past, I just let the battery drain all the way down to 0% and then reconnected the charger and that fixed the not charging issue.  Unfortunately, on Monday, I have let my Venu sit out uncharged for 2 days and still can not recharge the Venu.  

I have the blue triangle and then a horizontal battery symbol appears with a tiny red sliver at the base (bottom) of the battery symbol - after 2 days of leaving off the charger I still see the horizontal battery with the tiny red sliver at the bottom.  I reconnected the charger and no change.

Anyone else have this issue or a possible fix?  Garmin - please help - no use of Venu for 4 days now.

  • 0 over 3 years ago

    Sorry to hear about the charging issue you're having with your Venu watch.  First, please make sure you clean the charging contacts on the watch and the charging cable.

    Cleaning the Battery Contacts on a Rechargeable Garmin Watch

    Next, please make sure your watch is not connected to the charging cable, then press and hold the power button for a full 60 seconds.  Next, plug your power cable into a computer (desktop or laptop).  Finally, connect your watch to that power cable.  That should prompt the watch to boot up normally.

  • 0 over 3 years ago in reply to Garmin-Kevin

    I've had the exact problem described above, with the same blue triangle and zero battery icon shown for a few seconds whenever I connect to the charger. I tried cleaning the battery and charger cable contacts with an alcohol wipe, then following the other steps details above and nothing works- whether plugging into a power point or computer. The watch does not reboot

  • 0 over 3 years ago

    I have the exact same issue, has anyone been able to fix it? I’ve cleaned the pins and tried to connect it to the computer and nothing works…

  • 0 over 3 years ago in reply to 8029559

    Tried everything suggested by Garmin support and on the forums. Had to send the watch back to be replaced, though they only offered me a refurbished model rather than a brand new watch, seeing as I hadn't bought it direct from Garmin. If you have any luck with restoring, let us know  

  • 0 over 3 years ago in reply to SteveZissou

    I tried the suggestion above from Garmin-Kevin last night and after unpluging it from the computer I put it to charge again and it actually charged correctly and it has worked fine today, we’ll see if it happens again…

  • 0 over 3 years ago

    Exact issue has just happened to me. Have cleaned the contacts and done as said below with resetting and still the same issue.

  • 0 over 3 years ago in reply to Garmin-Kevin

    Garmin I have the issue stated above. Have done what you said and still not working???

  • +1 over 3 years ago

    All-

    If you are still experiencing this issue after following the troubleshooting prescribed in this thread, please reach out directly to your local Garmin Product Support Team.  To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue.  Once you get far enough in the search, you will see (at the bottom of the page) some contact options, which may include Call, Chat, and Email.