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Venu body battery

Why is my body battery not working? Ever since purchasing, over a month ago it is always at 5%. Please don't ask me to restart the watch, I tried that and it made a slight difference for 2 days, then back to 5%. My sleep is usually 8 hrs, 1.5 to 2hrs of that deep, my stress level is always low. I know people have had this issue in the past. Did anyone solve it?