This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Venu screen burn-in

I've been using a specific WF for several months, with AOD turned OFF.
This week I began trying out a new WF and then noticed that the previous one has caused screen burn-in (I emphasize that AOD is OFF).
Has anyone had this experience?

Top Replies

Garmin-Kevin over 3 years ago +2 verified

For assistance with this issue, please reach out to your local Garmin Product Support team:

Garmin Product Support
Daniel over 4 years ago in reply to CindiL +2

I have added 2 partial screenshots. The 1st shows the right side of the previous WF, where we can clearly see the text + phone calls icons.
The 2nd shows the burn-in in exactly those spots, while using…
Venu Burn In Dude over 2 years ago +2

My Venu also has burn in. I followed one of the links provided in this thread to this official Garmin support page:

https://www8.garmin.com/manuals/webhelp/venu/EN-US/GUID-8ECEF6B4-5257-44E9-BB09-778836BBF700…

All Replies

0 59c44c40644a4ea4a3be82d941e31392 over 1 year ago

I have been a long time Garmin user and liked the updated look of the Venu - but the screen burn in is terrible.

Is the expectation that we have to buy a new watch every 2 years just because the burn in looks so terrible?

I would be very hesitate to purchase a new one for $500 + knowing it will deteriorate so quickly.

0 Garmin-Inder over 1 year ago in reply to 59c44c40644a4ea4a3be82d941e31392

Hello,

This picture does not seem very clear. Would you please reach out to your local Garmin Support team to look into this for you.

0 6158217 over 1 year ago

I have the same problem

0 4045957 over 1 year ago

This is mine. I was told that this is normal by Garmin support!
They quoted $160 for a new screen.

0 4045957 over 1 year ago in reply to 59c44c40644a4ea4a3be82d941e31392

Apparently this is normal. They expect you to pay $160 every time this happens for a replacement. I think they all do this and they can't afford to replace them all so they are asking the customers to pay and then they get additional profit. As much as I like the GPS accuracy it looks like I'm done with Garmin Venu watches.

0 6158217 over 1 year ago

I contacted Garmin's support ans they said the warranty period has been extended by 2 years for that product and they will replace it

0 4045957 over 1 year ago in reply to 6158217

Well I guess they should contact me soon. Busy telling the world my story at the moment

0 A23505 over 1 year ago

Well called support in UK to be told it would £138 to replace my Venu watch as it is now out of warranty and emailed a link to how to protect from screen burn bit to late now. This must be a screen design fault but Garmin expect the customer to pay for that. Poor show Garmin you charge a lot for a watch but provide a product that is not fix for purpose and then hide behind the warranty. I guess all I can say is bad custom travels faster than good so will be exercising my freedom of speech.