Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Venu screen burn-in

Daniel
over 4 years ago

I've been using a specific WF for several months, with AOD turned OFF.
This week I began trying out a new WF and then noticed that the previous one has caused screen burn-in (I emphasize that AOD is OFF).
Has anyone had this experience? 

  • 0 over 4 years ago in reply to Daniel

    Hi

    I took the watch to local support.

    They said that the previous WF caused the screen burn-in, the screen can't be repaired - and they replaced the watch with a new one.

    First of all, this is 1st class customer support. They were very polite and didn't hesitate at all to offer immediate watch replacement.

    But I'm still puzzled regarding the root cause of the problem.

    AMOLED screens might burn in after hundreds of hours on continuous uniform display. This is not the case, as I have AOD=OFF.

  • 0 over 4 years ago

    Hmm. I just moved from an Active 4 to a Venu 2. Yes, I know this is not the Venu 2 forum but it still applies... I used to have a Samsung Active 2. It had Amoled and AOD. I used it for over a year and never had an issue with burn in. There is no burn in discussion happening on their forum. Is this only an issue with Garmin?

  • 0 over 4 years ago in reply to Al P

    Considering that AMOLED displays is the new field for Garmin I think they may not use same technologies to prevent burnout as Samsung which deals with those displays for years. Like shifting image slightly by engaging neighboring pixels and other stuff.

    Eventually Garmin would nail it too, at least I hope so.

  • 0 over 4 years ago in reply to Al P

    I don’t know but this is the only thread I have ever seen regarding it.  Something more to do with the watch face that was downloaded.

  • 0 over 4 years ago in reply to CindiL

    Thanks and . I am glad this has not been a big topic, hopefully that does mean it is not a big issue.

  • 0 over 4 years ago in reply to Al P

    yeah, i'm quite sure that there would be more reports about burn in if it was a big problem.

  • 0 over 4 years ago in reply to sensovision

    You should create a custom watchface with a white background to check the burn in.

    After 14 month of usage with Data Lover watchface I have massive burn in.

  • 0 over 4 years ago in reply to AndRgr

    Wow. I don't have a Venu, I just moved from an Active 4 to a Venu 2. I was told by a developer that Venu 2 has requirements for the AOD that max 10% is on at the same time and they have to “move around” every minute so they don't get damaged. Sounds like the original Venu did not have that?

  • 0 over 4 years ago in reply to Al P

    My screen was dark. It turned in only when I clicked the screen or flicked the wrist. Then after about 10 seconds it would turn off. Even if I did this 50 times per day, it should not cause screen burn in.

  • 0 over 4 years ago in reply to Daniel

    Don't know how to insert an image here. Uploaded it to imgur.

    http://imgur.com/a/J4zvcRu

    20:44 is time from the watchface, rest is burn in. You can see aod is moving, but not enough. Seems it uses only 2 positions. Might be a problem of the third party watchface.