Trouble connecting with Wifi, error code 010.

6086327 said:

Hi.

I have purchased a Garmin Venu watch for the main reason to be able to download music to my watch so I don't have to carry my phone when I go for a run. When trying to download music to my watch, I get the WiFi error connection code 010.

I see on a number of threads that this seems to be a common issue. Has anyone been able to find a solution to this problem? I would be super disappointed if I've gone for the more expensive Garmin product because it stores music to find out that the feature doesn't work.

I'm so not computer or tech savvy, so I'm hoping that I don't have to get a degree in computers to be able to fix the problem!

Any advice or help would be greatly appreciated.

Thank you!

Zandi

Hello! Could I have you try a hard reset on the device (Press and hold the top right button till the screen goes blank, ignore anything that pops up. Let it sit off for a full minute and then turn back on the watch) and then try again to download music onto the watch. Have you set up the Wi-Fi in Garmin Express or through the Garmin Connect app?

Hi Isabella. Thank you so much for your response. I set up the WiFi in the Garmin Connect app. I have done as you've suggested & it seems to be working. Fingers crossed it works when I get home & am able to test the music with my blutooth headphones.

6086327 said:

Hi Isabella. Thank you so much for your response. I set up the WiFi in the Garmin Connect app. I have done as you've suggested & it seems to be working. Fingers crossed it works when I get home & am able to test the music with my blutooth headphones.

No problem! Let me know if you still have issues. 

I I am also trying to do the same as adding playlists to my venu sq watch off of Spotify and is it is popping up the Wi-Fi error code 010 I tried doing what you said and it did not work

is there anything else you can suggest that would work

I I am also trying to do the same as adding playlists to my venu sq watch off of Spotify and is it is popping up the Wi-Fi error code 010 I tried doing what you said and it did not work

is there anything else you can suggest that would work

3339971 because you are using a Venu Sq watch and not the original Venu model, please start a new post in the Venu Sq product section.  We can address your issue there.

How did you set up the WiFi on the Apple?

Good day, I have had this error code for months now.

I have hard reset so many times.

No success. I cannot use my watch for the exact reason I bought it....

Is there a solution? Or is this a product issue and flaw? 

I am severely disappointed. 

Leigh 

Thank you for your participation in this forum thread.  So that I may assist you further, please reply with the following:

1. May we, if necessary, have permission to email you?
2. May we, if necessary, have permission to view/access your Garmin Connect account?
3. In what country do you live?