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Spotify sync not working

Hi! What's the matter with the Spotify app? It hasn't worked in months. The app does open and I can browse music for syncing but when I start to sync it always fails. It ALWAYS fails. I have tried uninstalling and reinstalling the app and also tried removing and adding wlan connection but nothing seems to work. This has been going on for way too long now. Venu is still being advertised with Spotify music. That is simply not true because the app hasn't been working in ages.

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0 Garmin-AmberD over 4 years ago

HI there, we have not had any reports of this. It should work. Can I have you remove the app again. Reset your device to defaults and then add the app back for me? Then let me know if it will sync. Also, can you sync right next to your router.

0 Akuphon over 4 years ago in reply to Garmin-AmberD

You haven't had any reports of this? Just look at the reviews in Connect IQ app. About 90 % of the reviews lately are only one star and saying music sync is not working and nothing seems to fix it.

0 Garmin-AmberD over 4 years ago in reply to Akuphon

Thank you for bringing that to my attention. I would like to get this resolved for you. Have you tried the above steps just yet?

0 Akuphon over 4 years ago in reply to Garmin-AmberD

Yes, I tried everything you instructed. Basically, I resetted my watch just for nothing as I suspected. It didn't help. Still music sync fails.

0 Akuphon over 4 years ago in reply to Garmin-AmberD

Any update on this?

0 Akuphon over 4 years ago in reply to Garmin-AmberD

New update to Spotify app is available but still this sync problem hasn't been fixed. One star reviews are already piling up for the latest version in Connect IQ.

Garmin, could you please at least address this issue?

0 Akuphon over 4 years ago in reply to Garmin-AmberD

Really Garmin? Nothing to say?

0 CindiL over 4 years ago in reply to Akuphon

I would contact support at support.garmin.com

0 Garmin-AmberD over 4 years ago in reply to Akuphon

Hi there! My apologies as I missed the notification regarding this. If I have not responded please tag me. We had a few updates. Can you be sure the app is up to date, sync the device with Garmin express, then restore the device to defaults. Then if it still fails please tag me and we will go from there!

0 Akuphon over 4 years ago in reply to Garmin-AmberD

Garmin-AmberD

I have the latest version of Spotify. Syncing or restoring the device to defaults does not fix the problem. I am starting to doubt this problem is with Venu's wifi connectivity. Sync always fails at 0 % when on my home wifi. Wifi connection check on my Venu says that the connection is ok, though. My home wifi is 2,4 GHz with WPA2-PSK encryption. Then I tried using my wife's Galaxy S10 as a hotspot and I was able to sync using that. Not sure what encryption Galaxy S10 is using.

So, although Venu says that the wifi connection to my home wifi is ok I still doubt Venu is having problems with it. This seems to be quite wide spread problem according to all the bad Spotify reviews in Connect IQ.