This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Rash from Wristband

I developed a nasty rash on my wrist from the Venu default wristband. I took it off to let it heal and today, the redness is gone, but I have small scabs were the irritation was. I wash the band after running, but this still happened. Is there any cleanser I can use, or am I looking at buying a 3rd party wristband and hoping for the best.

If I have to buy, any one have any recommendations?

Thanks

Top Replies

Garmin-Kevin over 3 years ago +1 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…

All Replies

0 Garmin-AmberD over 4 years ago

I am so sorry to see this has happened and ask for your help to resolve this. Unfortunately this is not an issue that can be easily reproduced in-house so we will need to gather information about your specific experience. Can you tell me where you are located and I can put you in touch with your local Garmin support.

0 lmzrsk over 4 years ago in reply to Garmin-AmberD

I am in New Jersey.

0 Garmin-AmberD over 4 years ago in reply to lmzrsk

Ok, great! I can send you an email then from Garmin!

0 7505963 over 4 years ago

Hey there, i am also from nj and felt the same with my wrist band. It is not how we handle but there is something to avoid while wearing it. Can somebody pls help if there is any that I have to take while waring the band?

0 lmzrsk over 4 years ago in reply to 7505963

After everything, I took the Garmin band off and tossed it out. I got some cheap silicon bands off eBay, and my rash is gone. Hasn’t come back. Been using the cheap band for awhile. Run under the faucet once in a while. Garmin was nice enough to call, but, ultimately, the cheap silicon band is better.

0 Garmin-AmberD over 4 years ago in reply to 7505963

7505963 said:
Hey there, i am also from nj and felt the same with my wrist band. It is not how we handle but there is something to avoid while wearing it. Can somebody pls help if there is any that I have to take while waring the band?

Hi! We are so sorry to hear this has happened. We take this very serious and need to have it escalated. Can you please contact our Garmin Support so we can assist you!

0 lmzrsk over 4 years ago in reply to Garmin-AmberD

You're lucky. I got a similar response and a phone call from a Senior Support person. She told me that i was wearing my band too tight and that I should wash it. Neither worked, but I let it drop because it was a time sink i didn't really care about. A $4.95 solicon band from eBay took care of it. I hope you have better luck than I did.

0 Byblosopher over 3 years ago in reply to lmzrsk

Hi Imzrsk - could you please link to the specific silicon band that worked for you? The rash may be caused by an additive that Garmin uses in thei silicon but the 4.95 band does not. So I think that getting the specific band that worked for you will be better than randomly selecting any cheap band..

0 lmzrsk over 3 years ago in reply to Byblosopher

I got this:

https://www.amazon.com/dp/B08GFH297K?ref=ppx_pop_mob_ap_share

when I got them, I washed them and wiped them with alcohol to get off any preservative, and no problem. As you can see, I like the colors.
I also have a venu with the garmin band, and got a rash as well. So, I’ll be switching that as well.

+1 Garmin-Kevin over 3 years ago

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/

If you feel that this issue warrants further discussion please reach out to Garmin Product Support via Garmin Support Center