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My Venu suddenly started using battery very fast, I haven't changed any settings and it is only 2 months old. Any ideas?

Former Member over 4 years ago

I got a venu 2 months ago. Usually gets ~4 days/charge. I'm currently injured so not even doing activities, but suddenly about 4 days ago, watch started going through battery in less than a day. Today, I had to charge it twice, and now the touch screen is not responding either.

Ideas, besides returning the watch for a refund/replacement?

0 seilogramp over 4 years ago

MIght be related to the latest software update - vivoactive 4 (all versions) SW 5.10

0 Former Member over 4 years ago

Press the power button for a long time

0 Former Member over 4 years ago

would try to figure out if it is looking for something (is it constantly searching for a bluetooth connection to headphones, phone, etc)

soft reset & fully charge helps sometimes when i've had battery drain

i had an issue after a software update and a factory reset fixed it

0 Garmin-AmberD over 4 years ago

Hello! Can you sync the device with Garmin Express and then reset your device to defaults and charge the device through a computer. If there are any connect IQ watch faces downloaded, do not re download them for at least 48 hours and see how the battery holds up.

0 Former Member over 4 years ago

It has happened exactly the same to me. It seems it is a weird bug in the software 5.10. The battery darin is so huge it is making the device useless.

Anybody knows how to downgrade the software to the previous version?

0 Former Member over 4 years ago in reply to Garmin-AmberD

I have done exactly what you suggested, but it is not fixing anything.

0 Former Member over 4 years ago

Hi all, OP here. FYI, I called Garmin support, and they said this is not a known problem, and proceeded to immediately offer me a replacement. I confirmed it would be a new, not refurbished, given the age of my existing watch (note, they fully intended to send me a refurbished if I hadn't insisted). I will be getting my replacement on Monday.

0 IanFrank over 4 years ago

Hardware reset fixed it for me.

0 9627002 over 3 years ago in reply to Former Member

I had the battery drain for the last 2 days, but happened to be an upgrade yesterday night. I’ve just searched through all screens and found it was trying to connect to my Bluetooth headset all the time. I’m assuming this was the issue. I’d already turned it off and on again (!!) which did nothing in this setting.

0 Djisaiah over 3 years ago

Garmin Venu battery draining very Fast