For some reason the Strava doesn't show the recording device i.e. Garmin Venu. Trying to understand if this is a problem with the device, connect or Strava.
Any suggestions on how to troubleshoot?
For some reason the Strava doesn't show the recording device i.e. Garmin Venu. Trying to understand if this is a problem with the device, connect or Strava.
Any suggestions on how to troubleshoot?
Ice checked the TCX file and see the following
<Creator xsi:type="Device_t">
<Name>Venu</Name>
<UnitId>3336802302</UnitId>
<ProductID>3389</ProductID>
<Version>
<VersionMajor>4</VersionMajor>
<VersionMinor>90</VersionMinor>
<BuildMajor>0</BuildMajor>
<BuildMinor>0</BuildMinor>
</Version>
</Creator>
If the format is correct then Im guessing its a Strava issue.
Any thought ?
Did you try to reconnect Garmin and Strava?
no but I tried a manual upload into strava and its the same issue
All I can say is that it's working for me... Strava is showing the Venu as recording device...
I start an activity on the watch and it automatically syncs it to Strava showing my Venu as recording device.
Its good to know that it works on your device. I suspect its a problem with Strava and have a ticket open with them
Hello! I have been testing this and as long as you have tried disconnecting the apps from one another, removing the device from the Garmin app, adding that device back and making sure it says preferred activity tracker then connecting the apps back one another, this should correct it. If this does not correct it, we will need you to contact Strava to report this.