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Venu + Strava device name

For some reason the Strava doesn't show the recording device i.e. Garmin Venu. Trying to understand if this is a problem with the device, connect or Strava.

Any suggestions on how to troubleshoot?

0 Rob W over 4 years ago

Ice checked the TCX file and see the following

If the format is correct then Im guessing its a Strava issue.

Any thought ?

0 Michiel193 over 4 years ago in reply to Rob W

Did you try to reconnect Garmin and Strava?

0 Rob W over 4 years ago in reply to Michiel193

no but I tried a manual upload into strava and its the same issue

0 Michiel193 over 4 years ago in reply to Rob W

All I can say is that it's working for me... Strava is showing the Venu as recording device...

I start an activity on the watch and it automatically syncs it to Strava showing my Venu as recording device.

0 Rob W over 4 years ago in reply to Michiel193

Its good to know that it works on your device. I suspect its a problem with Strava and have a ticket open with them

0 Former Member over 4 years ago

Same issue here,

I switch from FR45 to venu sq.

Then no device name on strava.

0 Former Member over 4 years ago

Same here,

I switched from FR45 to venu sq then the device name not showing on strava.

0 Garmin-AmberD over 4 years ago in reply to Former Member

Hello! I have been testing this and as long as you have tried disconnecting the apps from one another, removing the device from the Garmin app, adding that device back and making sure it says preferred activity tracker then connecting the apps back one another, this should correct it. If this does not correct it, we will need you to contact Strava to report this.