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My Heart rate sensor and step counter stopped working. How do I fix this?

I've tried a full factory reset and i'm still not getting anything. The lights/sensors on the back of the watch that usually flash when i take the watch off aren't on.

0 1658426 over 5 years ago

Same here.

Already put an email to Garmin on tuesday morning(12/05). Still no reply...

0 1658426 over 5 years ago

Same here.

Already put an email to Garmin on tuesday morning(12/05). Still no reply...

0 1040876 over 2 years ago

Did you ever get this resolved? The exact same thing has happened to mine this week. Had full discharge, plugged it in was taking ages to set the time and since then nothing but problems

0 CindiL over 2 years ago in reply to 1040876

This is a super old thread (2 years), so not sure you’ll get a response. I’d try doing a re-boot : hold down the A button until the watch shuts off, past any assistance notifications. See if that gets it going again.

0 1658426 over 2 years ago in reply to 1040876

It was within warranty, so I got a replacement watch. ( Took a couple of weeks but was happy with that).

0 1040876 over 2 years ago in reply to CindiL

Have done all of that. No heart rate no step count too and 3+ yrs old so out of warranty

0 CindiL over 2 years ago in reply to 1040876

I’d still contact support.garmin.com and see what they have to say.

0 BirdHeezy over 2 years ago in reply to CindiL

Sorry for the late reply. I contacted support and they stepped me through an extensive reset of the watch. The first time this happened they did send me a new unit the second time The tech helped me reset it and everything worked