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Live track autostart on Venu

Former Member
Former Member over 5 years ago

I have just bought a Venu and I can't get LiveTrack to work correctly.

These are the setting on the watch: Settings, safety & tracking, livetrack, autostart on and recipient is listed 

On Connect app on my phone: 

Safety & tracking, livetrack, Autostart - on; Entended livetrack - on; email - on; Recipients - 1 recipient with the correct email address; Twitter and Group track both off. 

Venu is connected to phone - green light next to Venu showing. The Venu Is correctly syncing; BUT while I can record a walk it's not sending a Livetrack link. 

What have I set up incorrectly?

I have noticed however that if I change Autostart to Off on my phone I can manually start Livelink and it seems fine. However, why do I have to do it manually when there is an Autostart feature.

Does anyone have any suggestions on any setting etc I have missed? Or has there been a software upgrade that has affected this?

  • 0 over 5 years ago

    My wife and I both have Venu's. The Auto liveTrack on mine works perfectly, hers works exactly how you described. I have matched her phone and watch settings to mine and still cannot get it to auto-start.

  • 0 over 5 years ago

    I just got the vivoactive 3 music and I'm having the same issue.... I can livetrack manually, but can't get it to livetrack automatically.  It's weird, because I tried to hook up my husband's watch (forerunner 235) to my phone and it was the same way.  So it's making me think it's something with my phone/connect app and not the actual watch, but I can't figure out what it could be.  I have the Iphone 8 and I have a ticket in with Garmin support.  I'm definitely following this post in case there's someone who knows how to solve this issue :) 

  • 0 over 5 years ago in reply to 3013089

    What phone are you using? iPhone or android? LiveTrack issues tend to be related to an inconsistent Bluetooth connection.

  • 0 over 4 years ago

    I have this exact same problem. Garmin Strava Beacon doesn’t work unless you manually start Live Track too. 

  • 0 over 4 years ago

    I figured out the problem!!!! Well, maybe the problem.  When my phone is set to "auto start" workouts, the Live Track won't start automatically, only manually.  When I turned off the setting to "auto start" workouts (ie. I had it set to start tracking runs if it detected me running for 3 minutes), the Live Track now works automatically!!! I don't know why they both can't work, but that's how I found a work around.  Let me know if that works for you all.

  • 0 over 4 years ago

    I figured out the problem!!!! Well, maybe the problem.  When my phone is set to "auto start" workouts, the Live Track won't start automatically, only manually.  When I turned off the setting to "auto start" workouts (ie. I had it set to start tracking runs if it detected me running for 3 minutes), the Live Track now works automatically!!! I don't know why they both can't work, but that's how I found a work around.  Let me know if that works for you all.

  • 0 over 4 years ago in reply to 3013089

    Just tried that and it seems to have worked!!!! Thank you!