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Venu is tracking activities but not reflected on dashboard

Former Member over 5 years ago

I went running twice without my phone. Both times my watch tracked the activity and uploaded it to Garmin Connect but it doesn't count in my steps, active minutes, floors, etc. I ran 4 miles and my phone is reflecting 350 steps. I have uninstalled the app, did a hard reset on the watch, disconnected and reconnected with the app. What am I missing? Or does the Venu only sync correctly if you bring your phone with you on your run? Please help!

0 seilogramp over 5 years ago

Is it android or iOS?

0 Former Member over 5 years ago in reply to seilogramp

iOS

0 jim_m_58 over 5 years ago in reply to Former Member

Do you have MoveIQ on? Set for auto activities?

0 Former Member over 5 years ago in reply to jim_m_58

No, I selected the running option. My run is there. The steps from my run did not populate on the dashboard or on my watch

0 pshare over 5 years ago in reply to Former Member

Try checking if tracking is turned on in all your settings - web Connect, GCM. and your Venu. Incidentally, there are 2 particularly useful CIQ data fields - "Simple Steps" (Simstep) and "Steps to Fit". If you install them on your watch and then add them to your activity screens you can see your steps while in an activity. It will also record your steps in the activity in Web Connect.

0 Former Member over 5 years ago in reply to pshare

How do i install them? I am confused as to why this is suddenly happening when ive never had an issue before? Is it because i didn't take my phone? Is it an update issue? I'm not sure why i would have to install something if it was never an issue in the past. Sorry to be daft.....

I will check my settings again but I think I already did that.

0 pshare over 5 years ago in reply to Former Member

The thing to do is my first suggestion which is to ensure tracking is turned on is the first step. It's the possible answer as to why this is happening now.

My suggestions about the CIQ fields were ideas for improvement during activities and wouldn't solve your initial question.

The link to the CIQ store is: https://apps.garmin.com/en-US/