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Garmin Venu watch Wifi issues

Former Member over 5 years ago

I just bought a Garmin Venu watch and can’t connect it to my wifi and I have done everything that I know of to try get it to connect but it just won’t. Very Frustrating!
This watch was a Christmas present and I’m about to take it back if not resolved as this should not be this hard to connect a wifi capable watch to the internet..

0 seilogramp over 5 years ago

Do you know what protocol your Wi-Fi is using? It's possible that WPA2 is not supported.

0 Former Member over 5 years ago in reply to seilogramp

I’m not sure but every time I go to connect it the watch says I correct password. ( which is a lie) I have re set the watch and re done everything on it hoping it would fix the problem but it has not :/ I am beyond frustrated !

0 seilogramp over 5 years ago in reply to Former Member

Suggest contacting Garmin support via phone, email or chat if there is no response here. Until then, most of the Venu features can still be used with Bluetooth connection to your phone and the iOS app.

0 Former Member over 5 years ago

I'm having same problem. Please post if you find a solution and I will do the same.

0 Former Member over 5 years ago

I have the same problem here in germany. is there any solution in sight?

all the installed software ist up to date and the wifi connection test on the connect app and the express app is successful but when i try to listen to musik via the deezer app on the watch i get the error "no connection to internet".

0 Former Member over 4 years ago

I have a similar problem and I reached out to Garmin chat. They told the following requirements for Garmin Venu for WiFi to work properly

2.4 GHz band
802.11 B or G (N and AC are not supported, nor is 802.1x)
WEP / WPA / WPA2 security (WPA-Enterprise is not supported)
Channels 1-11 for North American devices, channels 1-13 for International devices
Music devices do not support a hidden SSID

This is kind of ridiculous.

0 Former Member over 4 years ago in reply to Former Member

FWIW

i can change my wifi router to any of the following 3 modes and none of them work.

- 802.11 n

- 802.11 g/n

- 802.22 b/g/n

also i have

- 5ghz band disabled 2.4ghz band enabled

- ssid is visibile.

- WPA2 (personal) security setting

- channel 6

I can only update music when using my phone as a mobile hotspot.

This is very frustrating, I use the router that came with my broadband/tv package and its from one of the largest broadband providers in the uk.

0 5757589 over 4 years ago in reply to Former Member

My understanding is that mobile broadband is not compatible with garmin vivoactive music. It worked fine with my Virgin Media provider before I changed. I did try without success changing the router settings to 2.4gh and using my phone as a Hotspot but no luck there either.

Throwing in the towel now as life's too short. Shame though!

0 Former Member over 3 years ago

Hello. I guess I am a bit late here, but I had the same problem: watch reporting incorrect password although password was correct. Auth mode is WPA2. Solution: installed Garmin express on PC, connected USB cable to PC, registered watch and changed Wi-Fi information inside the app, watch connected to the WiFi network immediately. Hope this helps someone. Cheers from Southern Brazil.