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Steps not syncing accurately

I noticed that for Wednesday of this week, my steps did not sync correctly. In Garmin Connect, it shows me being ~200 steps short of my goal, whereas on my device it shows that I met my goal (which I did). Is this a known bug? Is there a way to force re-syncing that day?

(Don't mind the step counts being low... I'm recovering from an ankle injury.)

  • Former Member
    0 Former Member over 5 years ago

    I also have this problem

  • Former Member
    0 Former Member over 5 years ago

    Mine sync'ed, but way too high! I just purchased my watch. I walked a brisk pace 2.2 miles this am. My calories were 283. My big issue, and will probably cause me to return it today, is the steps. It says 5,384, for 2.2 miles. Nope, way off. I brought my reliable phone step and calorie with me and it shows steps at 3,554. Much closer. Not acceptable to me. The time and the distance were good. Calories OK. But steps which are important for me is a deal breaker. Like all other things about the watch. Responsive, OK selection of watch screens, touch sensitivity is almost too good. The walk workout readings were very easy to see during my walk and I have a messed up left eye and have cataracts in both. If I can see it, just about anyone can.  I will stick with using my older unconnected smart phone. Better accuracy, still uses GPS, Bluetooth and headphone jack, can still call 911. 

  • Former Member
    0 Former Member over 5 years ago

    Im having this problem with intensity minutes. My minutes on the watch say 262 but the app says 190. Love to know if its an app or firmware fault