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Venu SQ, Screen Glue issue

8293841 2 months ago

Hi, the edge of the screen on my Venu SQ, has changed colour. It seems that the Glue holding the glass on is failing.

Does anyone know if this is a problem? should I stop swimming with it on?

Thanks,

Top Replies

8293841 2 months ago in reply to seilogramp +1 verified

Good news, Garmin Australia got back to me and after providing some more details, they are going to replace it.

Thanks Garmin.

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0 8293841 2 months ago

A bit more information, these pics were taken a few days apart, the watch is just over 2 years old, I swim with it once a week, and cycle twice a week.

We have had a few hot 40 degree days here in Western Australia over the last few weeks.

I emailed Garmin Australia last week, with no reply.

thanks,

0 seilogramp 2 months ago

Certainly, an unusual occurrence. My first guess is that this was caused by water ingress. The water rating is "Swim, 5 ATM," so it should be able to handle it.

Contacting Garmin Product Support is your best bet. It does take a few days to get a response using the email method.

+1 8293841 2 months ago in reply to seilogramp

Good news, Garmin Australia got back to me and after providing some more details, they are going to replace it.

Thanks Garmin.

0 seilogramp 2 months ago in reply to 8293841

Excellent! Glad to hear it.